Depreciated Value Protection (DVP) is a comprehensive coverage option offered by Premium Q Moving and Storage™ to safeguard your belongings. In the event of damage or loss, DVP holds us liable for the replacement value of the item. It is essential to understand that this is the highest level of liability a mover can assume, ensuring that any damaged items are repaired, replaced, or a cash settlement is offered based on their current market value.

While they may seem similar, DVP is not an insurance policy. Insurance is a contract with a third-party company. DVP is a tariff-based liability level accepted directly by your mover. With DVP, you deal directly with Premium Q Moving and Storage for claims, avoiding third-party adjusters. It reflects the monetary liability we accept for your shipment.

Under federal law, moving companies cannot sell “insurance.” Instead, we offer “valuation.” This distinction is legal but practical: Valuation is the limit of liability the mover assumes. It is regulated by the Department of Transportation (DOT) and is specific to the moving industry, ensuring carriers are held accountable for the cargo they transport.

Accidents, though rare with our white-glove service, can happen. Without DVP, your compensation is limited to just 60 cents per pound (e.g., a broken 50lb TV would only yield a $30 payout). DVP ensures that if damage occurs, you are made whole through repair, replacement, or fair cash settlement.

The minimum value of your shipment is typically calculated at $6.00 per pound. For example, if your shipment weighs 10,000 lbs, the minimum declared value would be $60,000. You can also declare a higher lump sum value if you believe your items are worth more than the weight-based calculation.

Under DVP, Premium Q Moving and Storage™ guarantees one of three remedies for damaged items:

• Repair the item to its condition prior to the move.
• Replace the item with an article of like kind and quality.
• Make a cash settlement for the cost of repair or current market replacement value.

Items of extraordinary value (jewelry, antiques, furs, electronics) that exceed $100 per pound in value must be specifically listed on the High Value Inventory Form. Failure to list these items may limit the carrier’s liability to $100 per pound for those specific articles.

The inventory form is the official record of the condition of your goods at origin and destination. You must check off items as they are delivered and note any missing or damaged items in the “Exceptions” column at the time of delivery. This documentation is critical for a successful claim.

Just like auto insurance, DVP often comes with a deductible option (e.g., $0, $250, $500). Choosing a higher deductible lowers the upfront premium cost of the valuation coverage, but you will be responsible for that amount before the carrier’s liability kicks in for a claim.

Standard exclusions typically apply to:

• Items packed by the owner (PBO) unless there is visible exterior damage.
• Perishable items (food, plants).
• Hazardous materials.
• Mechanical condition of electronics (unless there is external damage).
• Jewelry/Cash not listed on high-value forms.

Limited Liability (Released Value) is the basic coverage required by law and provided at no extra cost. It covers items at 60 cents per pound per article. This is minimal protection and is generally not recommended for full household moves containing valuable furniture or electronics.

To file a claim, visit our website and download the claim form or contact our customer service team. Claims must be filed in writing within the time limits specified in your Bill of Lading (typically 9 months, though we recommend filing immediately). Do not discard damaged items until they have been inspected.